Privacy Policy

East End Pain Center is committed to protecting your health information in accordance with the Health Insurance Portability and Accountability Act (HIPAA). We maintain strict policies and procedures to ensure the confidentiality, integrity, and availability of your protected health information (PHI).

Your medical records and personal health information will only be shared with authorized healthcare providers directly involved in your care, unless you provide written consent for other uses or disclosures.

We collect information necessary to provide you with quality healthcare services, including:

• Personal identification information (name, address, phone number, email)
• Medical history, symptoms, and current health conditions
• Insurance information and billing details
• Treatment records and clinical notes
• Appointment scheduling and communication preferences

Your protected health information is used solely for legitimate healthcare purposes, including:

• Treatment: Providing medical care, coordinating treatment plans, and consulting with other healthcare providers
• Payment: Processing insurance claims, billing, and financial transactions
• Healthcare Operations: Quality improvement, staff training, and administrative activities
• Communication: Appointment reminders, treatment follow-ups, and health education

We implement comprehensive security measures to protect your personal health information:

• Encrypted data transmission and secure storage systems
• Access controls and user authentication protocols
• Regular security audits and system updates
• Staff training on privacy and security procedures

Under HIPAA, you have the following rights regarding your health information:

• Access: Request and review your medical records
• Amendment: Request corrections to your health information
• Accounting: Request a list of disclosures of your health information
• Restrictions: Request limitations on how your information is used
• Communication: Request alternative methods of communication

Website Information Collection

When you use our website or submit online forms:

• Contact information and appointment requests are securely stored in our patient database
• We do not use tracking cookies or share data with third-party marketing services
• All online communications are encrypted and transmitted securely

Policy Updates

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website and notify patients of significant changes. The most current version will always be available on our website.